Studio 3AM Pty Ltd (ABN 28 627 709 488) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Studio 3AM collects, holds, uses and discloses personal information through our website, our work with clients and collaborators, our online store and our general business activities.

For the purposes of this policy, “Studio 3AM”, “we”, “us” and “our” refer to Studio 3AM Pty Ltd.

Personal information we collect

The personal information we collect depends on how you interact with us and may include:

• your name and contact details, including your email address, telephone number and mailing or delivery address
• information you provide when making an enquiry or communicating with us
• information relating to our clients, suppliers, collaborators and other professional contacts
• information contained in CVs, portfolios and employment enquiries voluntarily submitted to us
• order, delivery and transaction information when purchasing products from our online store
• information about how you access and use our website, including your IP address, browser, device and network information, pages viewed, referring websites and general browsing behaviour
• information collected through cookies, analytics and similar technologies
• information you provide when interacting with Studio 3AM through social media or other digital platforms
• any other personal information you choose to provide to us.

We do not generally seek to collect sensitive information. If you voluntarily provide sensitive information to us, we will handle it appropriately and only use it where reasonably necessary or permitted by law.

Where practical, you may interact with us without identifying yourself. In some circumstances, however, we may need certain information to respond to an enquiry, provide our services, fulfil an order or otherwise deal with you.

How we collect personal information

We may collect personal information:

• directly from you when you contact or work with us
• when you submit an enquiry through our website
• when you purchase something through our online store
• when you send us a CV, portfolio or employment enquiry
• through our ongoing relationships with clients, suppliers and collaborators
• when you interact with us through email, social media or other digital platforms
• automatically through our website using cookies, analytics, pixels and similar technologies
• from third-party service providers or publicly available sources where reasonably necessary for our business activities.

How we use personal information

We may collect, hold and use personal information to:

• respond to enquiries and communicate with you
• provide our design, creative and related services
• manage our relationships with clients, collaborators, suppliers and other professional contacts
• prepare proposals, estimates, agreements and other project documentation
• manage projects and deliver work
• process and fulfil purchases made through our online store
• arrange delivery of products you purchase from us
• consider employment enquiries, CVs and portfolios
• maintain our business and administrative records
• improve our website, services and online experience
• understand how people use and interact with our website
• conduct marketing, advertising and business development
• communicate with you about Studio 3AM, our work, services or other information we reasonably believe may be relevant to you
• comply with legal obligations and manage or resolve disputes
• protect the security and integrity of our website, systems and business.

Online store and payments

Studio 3AM may sell products through an online store operated using Shopify.

When you make a purchase, we may collect information necessary to process and fulfil your order, including your name, contact details, delivery address and details relating to your order.

Payments are processed through Shopify and its payment service providers. Studio 3AM does not directly receive or store your complete payment card details.

Information provided through the online store may also be handled by Shopify and relevant payment, delivery and technology providers in accordance with their own privacy practices.

Analytics, advertising and cookies

Our website uses cookies and similar technologies to understand how people use our website and to support advertising and marketing.

We use Google Analytics to measure and understand website traffic and usage. This may involve the collection of information such as your device, browser, approximate location, referring website, pages viewed and interactions with our website.

We also use Meta Pixel to measure website activity, understand the effectiveness of advertising, create advertising audiences and show relevant advertising to people who have interacted with Studio 3AM online.

These technologies may allow Google, Meta and other service providers to collect or receive information from our website and elsewhere on the internet.

You can control or disable cookies through your browser settings and may also be able to manage personalised advertising through the privacy and advertising settings provided by Google, Meta and other platforms. Disabling cookies may affect some website functionality.

Direct marketing

We may use your contact details to communicate with you about Studio 3AM, our services, projects or other information we think may be relevant to you where permitted by law.

You can ask us to stop sending direct marketing communications at any time by using the unsubscribe function provided in the communication, where available, or by contacting us at mail@studio3.am.

We will take reasonable steps to action opt-out requests.

Third-party services

Studio 3AM uses third-party platforms and service providers to operate our website, communicate, manage projects, store files, process orders and run our business.

Depending on how you interact with us, personal information may be processed or stored using services including:

• Google services, including Google Workspace, Google Drive and Google Analytics
• Meta services, including Meta Pixel
• Shopify and its payment and ecommerce services
• HubSpot
• Figma
• Notion
• Dropbox
• Discord
• Sanity
• website hosting, development and infrastructure providers
• professional advisers, contractors, delivery providers and other service providers who assist us in operating our business.

This list is not exhaustive and the services we use may change over time.

We only share personal information where reasonably necessary for the relevant service, our business activities or where otherwise required or permitted by law.

Overseas storage and disclosure

Some of the third-party platforms and technology providers we use operate internationally or store and process information using infrastructure located outside Australia.

As a result, personal information may be stored, processed or accessible in countries outside Australia, including the United States and other countries in which our technology and service providers operate.

Where applicable, we take reasonable steps appropriate to the circumstances to ensure personal information disclosed overseas is handled appropriately and in accordance with applicable privacy requirements.

Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically through our business systems, cloud services and third-party platforms.

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, our legitimate business and record-keeping requirements or as required by law. When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

No method of electronic transmission or storage is completely secure and we cannot guarantee the absolute security of information transmitted over the internet.

Accessing or correcting your information

You may contact us to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

We will take reasonable steps to respond to your request and may need to verify your identity before providing access to personal information.

In some circumstances we may be unable to provide access to certain information where permitted or required by law.

Links to other websites

Our website may contain links to websites or services operated by other organisations.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those services before providing them with personal information.

Complaints and questions

If you have a question or concern about how Studio 3AM handles your personal information, or believe your information has been handled inappropriately, please contact us at:

Studio 3AM Pty Ltd
mail@studio3.am

We will review your enquiry or complaint and take reasonable steps to respond.

If your concern relates to rights you have under the Privacy Act 1988 (Cth) and you are not satisfied with our response, you may also be able to contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.

Last updated: 20 August 2026